Frequently asked questions
If you did not find an answer do not hesitate to contact us
Shipping questions
What is the arrival time of my shipment ?
Fulfillment - It takes 2–5 business days to create a product and fulfill an order
Shipping - Shipping time depends on product availability and delivery destination
Delivery - The estimated delivery time is between 14 and 30 business days
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How can I track my order ?
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Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
Note: Please give the tracking number 24-48 hours to update.
If I made a large order will it all arrive together at once ?
Our suppliers are spread over several regions and accordingly we have warehouses across several locations
Therefore, it is possible that you will not receive your order at once
So if, for example, you placed an order for 10 products, it is possible that some of the products will arrive separately.
We are constantly improving our deliveries so that they reach you as quickly as possible and with the best comfort that IMPAX can provide you
If you encounter a problem
Do not hesitate to contact us.
Ordering questions
What payment methods can I use ?
We accept all major credit cards in addition to PayPal payments
Can I change the order after it has been placed ?
The product is fulfilled within a short time from the moment we received it
Therefore, it will usually not be possible to change a product from the moment it is sent,
You can also cancel your order up to 24 hours from the moment of ordering and re-order the product with the correct item
Do not hesitate to contact us with any questions regarding this or any other topic at our email address support@impaxsports.com
I received a wrong /damaged product ?
We are sorry to hear that. Customer satisfaction is our top priority. Please contact our support team at support@impaxsports.com with your order number and a photo of the item you received to further assist you!
General questions
What makes your clothes special ?
Our clothes are specially designed for training and everyday, with an emphasis on comfort, quality, and durability.
In addition, IMPAX is a leader in the most advanced and spectacular sports designs for anyone who loves designer sports clothing.
Are the clothes suitable for both training and everyday wear ?
yes! Our designs are adapted both for high performance in training and for perfect visibility outside the gym.
What fabrics are your clothes made of?
The clothes are made from breathable, flexible and durable fabrics that guarantee comfort throughout the day.
Fit and measurements
How do I choose the right size for me ?
Each product includes a detailed size chart. If you are not sure, you can contact our customer service.
(You should pay attention to clothing that has different sizes between Europe and the United States)
What if the garment I ordered does not fit me ?
There are no problems, we offer an exchange within two days from the moment the shipment arrived at you,
Warning: If the product comes back to us damaged, we do not guarantee a replacement at all.
Quality and durability tests
Are the clothes durable over time ?
Our clothes go through strict quality tests to ensure that they will last even after dozens of washes and daily use.
How does the garment perform during intense training ?
Our designs and fabrics are optimized for free movement and durability, even in the toughest workouts.
Design and special details
Are there special highlights in the design of the clothes ?
yes! We focus on all the details from the small to the big from the seam to the design on the garment,
Strong sewing, luxurious finishes, and modern sport designs that are especially suitable for gym trainers and athletes in general,
If you are one of them, you will enjoy wearing our clothing even on a rest day.
Do you have clothes that fit different seasons ?
Of course! We have collections that are suitable for both winter and summer, including fabrics that wick for heat and warm for cold.
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